FAQ
How fast will my jewelry arrive? We offer three reliable shipping tiers across the USA to ensure your new treasure reaches you safely:
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Express Shipping: $20 (3-6 business days) – For those "I need to shine now" moments.
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Standard Shipping: $10 (7-14 business days)
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Free Standard Shipping: $0 (7-14 business days) – Available on qualifying orders.
When will my order ship? Most orders are processed and ready for transit within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our studio.
Is the shipping secure? Absolutely. We know jewelry is precious. Every Heir Hallow order is insured during transit and shipped in a secure, discreet outer package.
MATERIALS & CARE
Will the jewelry tarnish or turn my skin green? Never. We use high-grade, skin-friendly materials such as 925 Sterling Silver, 14k/18k Gold Vermeil, and premium Stainless Steel. Our pieces are lead and nickel-free, specifically designed for sensitive skin.
How should I care for my Heir Hallow pieces? To maintain their "Hallowed" glow, keep your jewelry away from harsh chemicals and perfumes. Store them in the soft pouch provided by us when you're not wearing them.
RETURNS & EXCHANGES
What is your return policy? We want you to be 100% in love with your purchase. We accept returns of unworn items in their original packaging within 30 days of delivery.
What if I receive a damaged item? Quality is our hallmark. If an item arrives with a defect, please email us at info@heirhallow.myshopify.com with a photo within 48 hours, and we will send a replacement immediately at no cost to you.